Refund Policy

RacketPlus is operated by 北京数积科技有限公司. This policy explains how refunds work for RacketPlus credit packs. Please retain your purchase confirmation so we can identify your order.

1. What the credits are for

RacketPlus credits are one-time purchases for eligible AI and MCP functions on RacketPlus. They are linked to the purchasing account, cannot be transferred to another person, withdrawn as cash, or used as a general payment method. The credit amount and price for each pack are shown before checkout.

2. Refunds within 14 days

You may request a full refund within 14 days of purchase if your available credit balance is at least the number of credits added by that order. We will check the order, account balance and credit ledger before processing the refund through the payment provider or seller shown at checkout. Credits are held in one account balance, so individual purchases are not tracked as separate credit balances.

3. Other refund requests

If your available balance is lower than the credits added by the order, contact us anyway. We will review the request based on the account ledger, whether the service was delivered, applicable law, and the terms of the payment provider or seller shown at checkout. Credit usage does not remove any non-waivable consumer rights.

4. Payment or service problems

Please contact us if you were charged twice, paid but did not receive the credits, or experienced a significant service failure. Include the order information and a description of what happened so we can investigate and arrange an appropriate remedy, including a refund where applicable.

5. How to request a refund

Email racketplus@163.com or racketplus@sj2468.com with:

• the email address of your RacketPlus account;
• the purchase date and order number or receipt;
• the credit pack purchased and a brief explanation of the request; and
• for a payment or service problem, any relevant error message or supporting details.

Please do not email payment card numbers, passwords, or other sensitive credentials.

6. Refund method and credit balance

Approved refunds are returned to the original payment method where possible, subject to the actual payment provider's procedures and processing times. We will debit the refunded order's credit quantity from the available account balance where possible and review any shortfall. If a payment provider issues a refund or reversal directly, we will adjust the account balance after confirmation.

7. Applicable terms and legal rights

This policy does not limit rights that cannot be excluded under applicable consumer law. The identity and terms of the payment provider or seller are shown at checkout; their applicable buyer terms and refund procedures also govern that transaction. If a checkout identifies Paddle as the seller, Paddle's applicable buyer terms and refund policy apply, and you may also contact Paddle through the support details on your receipt or checkout. A checkout using another provider is governed by that provider's applicable terms instead.